2-Year Limited Warranty
At Kiroen Light, we stand behind the quality of our lighting products. All eligible lighting fixtures purchased from us are covered by a 2-year limited warranty from the date of delivery against manufacturing defects under normal residential use.
If a product is found to have a manufacturing defect during the warranty period, we will assess the issue and, where applicable, provide a replacement part, replacement product, or another suitable solution at our discretion.
What Is Covered
Our warranty covers manufacturing defects, including:
- Faulty LED drivers or transformers (where applicable)
- Electrical or wiring defects caused by manufacturing
- Manufacturing defects in switches, sockets, or internal components
- Defective finishes or workmanship present under normal use
- Components that fail due to manufacturing faults within the warranty period
What Is Not Covered
The warranty does not cover:
- Damage caused during or after installation
- Incorrect installation or installation not carried out in accordance with the provided instructions
- Accidental damage, misuse, abuse, or neglect
- Normal wear and tear, including natural ageing or slight colour changes over time
- Cosmetic damage such as scratches, dents, or chips reported after installation or use
- Damage caused by water, fire, power surges, lightning, or other external factors
- Products that have been modified, repaired, or altered by unauthorised persons
- Consumable items such as light bulbs, unless supplied with an integrated, non-replaceable LED module
- Commercial, industrial, or high-usage applications unless otherwise stated
Before Installation
Please inspect your order upon delivery.
If you notice any missing parts, visible damage, or defects, contact us before installing the product.
Do not install a product that appears damaged or defective. Installing a product may affect your eligibility for a return, although genuine manufacturing defects remain covered under this warranty.
How to Make a Warranty Claim
To submit a warranty claim, please contact us with:
- Your order number
- Photos or videos clearly showing the issue
- A brief description of the fault
Providing complete information will help us assess your claim as quickly as possible.
Warranty Assessment
All warranty claims are subject to inspection and approval.
If the issue is determined to be a manufacturing defect covered by this warranty, we will, at our discretion:
- Supply replacement parts
- Replace the product with the same or an equivalent model
- Provide another appropriate resolution where replacement is not possible
The warranty applies only to the original purchaser and is non-transferable.
Important Notes
- Professional installation by a licensed electrician is strongly recommended for all hardwired lighting fixtures.
- This warranty covers the product only and does not cover installation, removal, reinstallation, electrician fees, labour charges, transportation, or any consequential or incidental damages.
- This warranty is provided in addition to any rights you may have under applicable consumer protection laws.